Returns & Exchanges
At Botanic Skin, we strive to ensure that all of our customers are satisfied with their purchases. We understand that sometimes, a product may not meet your expectations. Here is our return and exchange policy:
Returns
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Eligibility: Products can be returned up to 10 days after the date of delivery.
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Return Shipping: The customer is responsible for the return shipping costs unless the item arrived incorrect or damaged. In cases where the product is defective or the wrong item was received, Botanic Skin will cover the return shipping costs.
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Damaged Items: Claims for damaged or defective items must be made within 24 hours of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
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Return Merchandise Authorization (RMA): An RMA number is required for all returns. To initiate a return, please contact our customer service team to obtain an RMA number. Returns without an RMA number will not be accepted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team to initiate the exchange process and receive your RMA number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days depending on your bank (typically 3-5 business days).
How to Return or Exchange Your Product
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Contact Customer Service: Reach out to our customer service team to initiate the return or exchange process. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Receive RMA Number: Our team will provide you with an RMA number and return instructions.
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Ship the Product Back: Pack the item securely and include any forms provided by our customer service team. Clearly mark the RMA number on the outside of the package.
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Wait for Confirmation: Once your return is received and inspected, we will process your refund or exchange as applicable.
Notes
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Botanic Skin. If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team for assistance.